{"id":1592,"date":"2025-12-11T08:03:27","date_gmt":"2025-12-11T08:03:27","guid":{"rendered":"https:\/\/canvas.visual-paradigm.com\/vn\/?page_id=1592"},"modified":"2025-12-11T08:05:23","modified_gmt":"2025-12-11T08:05:23","slug":"improve-customer-support-objectives-and-key-results-okr-example","status":"publish","type":"page","link":"https:\/\/canvas.visual-paradigm.com\/vn\/objectives-and-key-results\/examples\/improve-customer-support\/","title":{"rendered":"Improve Customer Support &#8211; Objectives and Key Results (OKR) Example"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1592\" class=\"elementor elementor-1592\">\n\t\t\t\t<div class=\"elementor-element elementor-element-851b208 e-flex e-con-boxed e-con e-parent\" data-id=\"851b208\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a2afc elementor-widget elementor-widget-button\" data-id=\"a8a2afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/canvas.visual-paradigm.com\/objectives-and-key-results\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u2190 Back to Objectives and Key Results (OKR)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d4294b e-con-full e-flex e-con e-child\" data-id=\"9d4294b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d544cd elementor-widget elementor-widget-text-editor\" data-id=\"9d544cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em><strong>Customer Service &amp; Operations<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45cf055 elementor-widget elementor-widget-heading\" data-id=\"45cf055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Improve Customer Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2370389 elementor-widget elementor-widget-text-editor\" data-id=\"2370389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An OKR framework that focuses on enhancing service quality, response efficiency, and customer satisfaction across support channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6beb6ac e-con-full e-flex e-con e-child\" data-id=\"6beb6ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c90783 elementor-widget elementor-widget-image\" data-id=\"4c90783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1235\" height=\"402\" src=\"https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/12\/Screenshot-2025-12-11-155737.png\" class=\"attachment-full size-full wp-image-1582\" alt=\"OKR example of Improve Customer Support\" srcset=\"https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/12\/Screenshot-2025-12-11-155737.png 1235w, https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/12\/Screenshot-2025-12-11-155737-300x98.png 300w, https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/12\/Screenshot-2025-12-11-155737-1024x333.png 1024w, https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/12\/Screenshot-2025-12-11-155737-768x250.png 768w\" sizes=\"(max-width: 1235px) 100vw, 1235px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b24916 e-con-full e-flex e-con e-child\" data-id=\"6b24916\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c66c581 elementor-widget elementor-widget-heading\" data-id=\"c66c581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Analysis &amp; Interpretation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9571742 elementor-widget elementor-widget-text-editor\" data-id=\"9571742\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Background<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dcdf46 elementor-widget elementor-widget-text-editor\" data-id=\"2dcdf46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2803\" data-end=\"3083\">This OKR canvas outlines the plan to elevate customer support performance by improving responsiveness, issue resolution efficiency, and overall satisfaction. The objective defines the experience the team aims to deliver, supported by measurable results and actionable initiatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e632aa elementor-widget elementor-widget-text-editor\" data-id=\"0e632aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Objectives<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8f3c5 elementor-widget elementor-widget-text-editor\" data-id=\"3f8f3c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong data-start=\"3110\" data-end=\"3165\">Deliver an exceptional customer support experience.<\/strong><br data-start=\"3165\" data-end=\"3168\" \/>A user-focused objective aimed at providing fast, reliable, and high-quality assistance.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37f0537 elementor-widget elementor-widget-text-editor\" data-id=\"37f0537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Key Results<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ae17d elementor-widget elementor-widget-text-editor\" data-id=\"97ae17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3282\" data-end=\"3379\"><p data-start=\"3284\" data-end=\"3379\"><strong data-start=\"3284\" data-end=\"3316\">Achieve a CSAT score of 95%.<\/strong><br data-start=\"3316\" data-end=\"3319\" \/>Measures customer happiness with their support interactions.<\/p><\/li><li data-start=\"3381\" data-end=\"3493\"><p data-start=\"3383\" data-end=\"3493\"><strong data-start=\"3383\" data-end=\"3430\">Reduce first response time to under 1 hour.<\/strong><br data-start=\"3430\" data-end=\"3433\" \/>Evaluates how quickly support engages with incoming tickets.<\/p><\/li><li data-start=\"3495\" data-end=\"3610\"><p data-start=\"3497\" data-end=\"3610\"><strong data-start=\"3497\" data-end=\"3544\">Resolve 90% of issues on the first contact.<\/strong><br data-start=\"3544\" data-end=\"3547\" \/>Indicates the efficiency and effectiveness of the support team.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a4d3a elementor-widget elementor-widget-text-editor\" data-id=\"14a4d3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Initiatives<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a312650 elementor-widget elementor-widget-text-editor\" data-id=\"a312650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3636\" data-end=\"3748\"><p data-start=\"3638\" data-end=\"3748\"><strong data-start=\"3638\" data-end=\"3686\">Implement a modern support ticketing system.<\/strong><br data-start=\"3686\" data-end=\"3689\" \/>Improves workflow efficiency and enables quicker responses.<\/p><\/li><li data-start=\"3750\" data-end=\"3885\"><p data-start=\"3752\" data-end=\"3885\"><strong data-start=\"3752\" data-end=\"3807\">Create a comprehensive self-service knowledge base.<\/strong><br data-start=\"3807\" data-end=\"3810\" \/>Empowers customers to find answers independently and reduces ticket volume.<\/p><\/li><li data-start=\"3887\" data-end=\"4006\"><p data-start=\"3889\" data-end=\"4006\"><strong data-start=\"3889\" data-end=\"3937\">Provide advanced training for support staff.<\/strong><br data-start=\"3937\" data-end=\"3940\" \/>Strengthens skills and prepares the team to handle complex issues.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6e72f elementor-widget elementor-widget-text-editor\" data-id=\"2b6e72f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Strategic Summary<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea12610 elementor-widget elementor-widget-text-editor\" data-id=\"ea12610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4038\" data-end=\"4286\">This OKR framework positions the support team to deliver faster, more reliable, and more satisfying customer interactions. With clear performance metrics and practical initiatives, the organization can systematically elevate the support experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bbe621 e-con-full e-flex e-con e-child\" data-id=\"7bbe621\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5370d2f e-con-full e-flex e-con e-child\" data-id=\"5370d2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3149b9 elementor-widget elementor-widget-heading\" data-id=\"d3149b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How This Canvas Was Built<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eab4fd elementor-widget elementor-widget-text-editor\" data-id=\"9eab4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4328\" data-end=\"4419\">This example demonstrates how OKRs help operational teams focus on measurable improvements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-776ed66 e-con-full e-flex e-con e-child\" data-id=\"776ed66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c7b5313 e-con-full e-flex e-con e-child\" data-id=\"c7b5313\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a911b elementor-widget elementor-widget-image\" data-id=\"16a911b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"102\" height=\"102\" src=\"https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/10\/AI-Ideation.png\" class=\"attachment-large size-large wp-image-165\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8221eaa e-con-full e-flex e-con e-child\" data-id=\"8221eaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8178602 elementor-widget elementor-widget-text-editor\" data-id=\"8178602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>AI-Assisted Objective Structuring<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637ef28 elementor-widget elementor-widget-text-editor\" data-id=\"637ef28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2710\" data-end=\"2883\">The system organized measurable KPIs under the main objective for maximum clarity and actionability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdd4553 e-con-full e-flex e-con e-child\" data-id=\"fdd4553\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b0fb5c e-con-full e-flex e-con e-child\" data-id=\"7b0fb5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e23da8c elementor-widget elementor-widget-image\" data-id=\"e23da8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"102\" height=\"102\" src=\"https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/10\/Color-Coding-Tagging.png\" class=\"attachment-large size-large wp-image-166\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f873e0 e-con-full e-flex e-con e-child\" data-id=\"9f873e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3010249 elementor-widget elementor-widget-text-editor\" data-id=\"3010249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Operational Value Mapping<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fefebea elementor-widget elementor-widget-text-editor\" data-id=\"fefebea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The canvas clarifies how each initiative contributes directly to the improvement of support performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8a3c5d e-con-full e-flex e-con e-child\" data-id=\"e8a3c5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97179e5 e-con-full e-flex e-con e-child\" data-id=\"97179e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37316e9 elementor-widget elementor-widget-image\" data-id=\"37316e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"102\" height=\"102\" src=\"https:\/\/canvas.visual-paradigm.com\/vn\/wp-content\/uploads\/sites\/13\/2025\/10\/AI-Analysis.png\" class=\"attachment-large size-large wp-image-167\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aa3e9d e-con-full e-flex e-con e-child\" data-id=\"4aa3e9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-213060b elementor-widget elementor-widget-text-editor\" data-id=\"213060b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Alignment Review<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99e38be elementor-widget elementor-widget-text-editor\" data-id=\"99e38be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"661\" data-end=\"838\">Ensured that key results and initiatives reinforce one another to achieve the objective efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05ab0fe e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"05ab0fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b03f04 elementor-widget elementor-widget-heading\" data-id=\"7b03f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enhance Your Customer Support Strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d0d978 elementor-widget elementor-widget-text-editor\" data-id=\"0d0d978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2938\" data-end=\"3078\">Import this OKR canvas to adjust metrics, refine initiatives, or build a new support improvement plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501e99b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"501e99b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ai-toolbox.visual-paradigm.com\/app\/canvas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Improving Your Customer Experience<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u2190 Back to Objectives and Key Results (OKR) Customer Service &amp; Operations Improve Customer Support An OKR framework that focuses on enhancing service quality, response efficiency, and customer satisfaction across support channels. Analysis &amp; Interpretation Background This OKR canvas outlines the plan to elevate customer support performance by improving responsiveness, issue resolution efficiency, and overall [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1592","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Improve Customer Support - Objectives and Key Results (OKR) Example<\/title>\n<meta name=\"description\" content=\"The Improve Customer Support OKR Canvas: A strategic plan to boost your CSAT score, reduce response time, and resolve issues faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canvas.visual-paradigm.com\/vn\/objectives-and-key-results\/examples\/improve-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve Customer Support - 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